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Refund policy

  • Returns/exchanges: 
  • Not supported for wrong size/color or change-of-mind.
  • Damaged product or manufacturing error:  A free reprint or a refund if the issue is reported within 30 days of delivery, we ask for a clear photo showing the issue. You do not need to return the item.
  • If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

  • Free reprints are not available in the following situations: 

    • An incorrect or incomplete delivery address was provided  
    • The product was received as ordered, but you would prefer a different size or color 
    • Minor size deviations (less than 1 inch from the size guide measurements) 
    • Low-quality prints caused by a low-resolution or unsuitable design file (for customers who want to personalize a product with their own design sent to us)
  • Unsuccessful delivery:
  • We offer either a reprint with an extra charge or a partial refund.

  • Lost packages:

    If an order has not been delivered

  • Within 30 calendar days for domestic US or regional EU orders, or

  • Within 45 calendar days for international orders,

    report it within 1 week after that period ends to remain eligible for a reprint or refund.

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